+27 83 232 3364 info@thegem.co.za

Shipping Policy

 

    • Purchasing from Magickal Gem will NOT involve ANY ADDITIONAL CHARGE (VAT, import duties) or hidden costs of any kind since we are located in Cape Town and our inventory is local.

    • Tracking numbers are sent to you by email and you can check the progress of your delivery online.

    • We usually dispatch orders within 24 hours: all orders placed and paid for before 1 pm (Mon-Fri) will be dispatched the same day if stock is available.

NOTE: Even if you’ve selected Overnight Service, the courier does not deliver over the weekend and public holidays unless prior arrangements have been made. Also, note that the Overnight Service may take up to 2 working days to deliver to ‘rural’ areas of South Africa.

At Magickal Gem, we stand behind each and every delivery and if anything goes wrong, simply call us or contact us and we will trace or replace your purchase if damaged.

Please visit and acknowledge our Terms and Conditions page as well as the Privacy Policy page before purchasing anything on this website. The Terms and Conditions page contains important information regarding our return policy and shipping conditions. Please read it.

Returns & Exchange

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we are friendly, experienced, and very knowledgeable and we will be happy to help you find the perfect product.

Any item purchased from Magickal Gem must meet the following requirements to be eligible for a refund or exchange:

    • Item(s) must be in original, brand new condition.

    • Item(s) must be shipped back within 30 days of the original delivery date.

    • Return must include a Return Authorization (RA) number which can be acquired by calling us at +27 83 232 3364 or emailing us at info@thegem.co.za

    • The buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase

    • Magickal Gem reserves the right to deny any exchange and may request additional information as a condition of a return or exchange.

    • We strongly recommend you insure your package as we are not liable for items that are lost or damaged while in transit.

Return of defective products

Returns of any defective products are entitled to a replacement. 

Exchange

In case your product is defective, it can be exchanged from us as long as it’s returned UNUSED -in new condition- in its original packaging and with all product component parts. Return claims must be filled in within 3 days of receipt of the defective item. The shipping charges to return an item back to Magickal Gem are the customer’s responsibility. We strongly recommend you insure your package as we are not liable for items that are lost or damaged while in transit.
Magickal Gem is not responsible for items damaged through improper use.

Items lost or damaged in shipment are the responsibility of the customer.